感知並回應(Sense and respond)在控制理论中已使用了數十年之久,主要是在閉迴路系統中,會比較量測到的數值及理想值之間的差距,並且調整系統使兩者的差異越小越好。感知為控制系統中的感測器及回授迴路,回應則對應控制器。
自1980年代初期,感知並回應也用來描述一些開迴路系統。
「感知並回應」是在1992年時開始用在商業概念上,最早是出現在美國管理協會的《Management Review》期刊中,一篇由所寫的文章中。這是Haeckel在IBM的Advanced Business Institute所發展出來的。
感知並回應是以精益原則為基礎,依循以下的URSLIMM原則:
*U(understand customer value):瞭解顧客價值
*R(remove waste):減少浪費
*S(standardize):標準化
*L(learn by doing):實作中學習
*I(involve everyone):全員參與
*M(measure what matters):量測重要的事物
*M(manage performance visually):可視化的管理績效
参考文献
- 2010 “[http://senseandrespond.com/downloads/MMPIMFINAL.pdf The Post-Industrial Manager],” Marketing Management Magazine, Fall, 2010, pp 24–32.
- 2003 “Leading On Demand Businesses – Executives as Architects,” IBM Systems Journal, Vol 42, No 3, 2003, pp 405–413
- 2003 “[http://senseandrespond.com/downloads/LRP_Final.pdf Making Meaning Out of Apparent Noise],” in Long Range Planning, April, 2004, Special Issue of articles from May 4, 2003 Wharton Conference “Peripheral Vision: Sensing and Acting on Weak Signals,” Vol 37/2 pp 181–189
- 2000 “Managing Knowledge in Adaptive Enterprises,” Chapter in Knowledge Horizons: The Present and the Promise of Knowledge Management, edited by C. Despres and D. Chauvel, Butterworth-Heinemann
- 1999 Adaptive Enterprise: Creating and Leading Sense-and-Respond Organizations, Harvard Business School Press
- 1993 “Managing By Wire,” Harvard Business Review: Vol. 71, No. 5, September–October (with R.L. Nolan)
- 1992 “From ‘Make and Sell’ to ‘Sense and Respond,’” Management Review, American Management Association, October
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